FAQS

STORE INFO:

Brooklyn

382 Atlantic Ave., Brooklyn, NY 11217

Hours: Everyday 11:30 - 7:30 p.m.

Our contact information:

By email: info@kaightnyc.com


By standard mail:

KAIGHT
382 Atlantic Ave
Brooklyn, NY 11217

By phone:
718.858.4737 (between 11 a.m. and 7 p.m. EST)

info@kaightnyc.com

What forms of payment do you accept: We accept all major credit cards, as well as the option to check out via PayPal

How are products shipped? Orders will be processed within 48 hours. Domestic orders ship via USPS Priority Mail. If wish to have your order shipped via UPS, please indicate it in the comments section when you check out. Please anticipate 3-4 business days for orders to arrive. International orders will be shipped via USPS and take 7-10 business days.

What if I'm interested in an item and you are sold out of my color/size?  If you are interested in a product on our Website and do not see your desired size/color available, please send us an email at info@kaightnyc.com with the item name and size/color you are interested in. Often we will be able to find the requested item for you and if it is available, we would be happy to special order it for you. Please note, special orders often ship in 7-10 days.

What is your return policy? Our goal is to make you happy!
We gladly accept returns that are postmarked within 14 days of the original shipping date. All merchandise must be returned unworn, unwashed, with the price tags intact along with the original invoice/receipt. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Refunds are processed within 5 days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs. You will receive a confirmation by email once your refunds is processed. 
PLEASE NOTE: Sale merchandise, underwear, swimwear and beauty/apothecary products are FINAL SALE and not eligible for return or exchange. Purchases made with a store credit are FINAL SALE. Due to the costly nature of shipping, International orders are not eligible for return and are FINAL SALE. If you have any questions, please contact us at 718.858.4737 or via email at info@kaightnyc.com
 
What if I'm trying to use a coupon code and it doesn't work? Please email us at info@kaightnyc.com if you are having issues and we will gladly help!

How do I get in touch with your buyer? We are always looking for new accessories and clothing lines. If you feel like your collection is suitable for Kaight, please email a linesheet and lookbook to Kate McGregor at info@kaightnyc.com

What makes your products "eco-friendly"? We consider many different aspects of a collection when determining whether it is right for Kaight from the textiles used (organic (cotton), sustainable (silk, wool), upcycled (repurposed) to the dye process to the production method. Please see the glossary below for more specific examples.

What is tencel? Lyocell is a regenerated cellulose fiber made from dissolving pulp (bleached wood pulp). It shares many properties with other cellulosic fibers such as cotton, linen, ramie and rayon. Some main characteristics of lyocell fibers are that they are soft, absorbent, very strong when wet or dry, and resistant to wrinkles; lyocell fabric can be machine- or hand-washed or drycleaned, it drapes well, and it can be dyed many colors, and can simulate a variety of textures such as suede, leather, and silk.

What is cupro? A "cousin" to tencel, Cupro fabric breathes like cotton, drapes beautifully, and feels like silk on your skin. Its slinky, curve-hugging drape makes it great for elegant dresses and blouses.

What does upcycled mean? If a garment or accessory is made from "upcycled fabric", it means that it is made from a unused material. For instance, the end of a bolt of fabric is often discarded by large textile mills. Small designers will use this "waste" for their collections.

What do you mean by 'Trade Not Aid'? The trade-not-aid strategy is based on the idea that if developing countries were able to trade more freely with wealthy countries, they would have more reliable incomes and they would be much less dependent on external aid to carry out development projects. We stock many products made by artisans in developing countries to facilitate their development of financial independence