ALDER NEW YORK
Alder New York's Gua Sha Tool is made from black obsidian, a natural crystal formed from rapidly cooling lava. Gua sha is a traditional Chinese medicine practice designed to help improve overall health by massaging the skin with the aid of gua sha tools.
This smooth heart shape stone helps relieve tension, reduce puffiness, and promote circulation. Use morning and/ or night to improve overall skin health and appearance by stimulating collagen, massaging tense muscles, and promoting lymphatic drainage.
Each tool is unique and may have slight variations due to the organic nature of the stone. Handle with care. Clean gua sha tool with a damp cloth and/ or rubbing alcohol.
ONLINE ORDER POLICY:
Orders will be processed within 48 hours and ship via USPS Priority Mail. Please anticipate 3-4 business days for orders to arrive. International orders will be shipped via USPS and take 7-10 business days.
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and clicking the “Order History” tab.
COUPON CODES/SPECIAL PROMOTIONS
Coupon codes are not valid on sale items unless specifically indicated in the promotion.
If your tracking information shows that your package was delivered, but you have not received it, please contact us at email@example.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
PLEASE NOTE: Sale merchandise, underwear, swimwear and beauty/apothecary products are eligible for exchange or store credit only. Also, due to the costly nature of shipping, international orders are not eligible for return and are final sale. Please see returns for more information. If you have any questions, please contact us at 718.858.4738 or via email at firstname.lastname@example.org.
Sale items are eligible for return for store credit only. All merchandise must be returned unworn, unwashed, with the price tags intact along with the original invoice/receipt. In order for shoes to be eligible for return, they must be unworn and in their original box. When returning shoes, the return will be denied if the shoe box has been used as the shipping box.
We gladly accept returns on items that meet the following requirements:
1. Return is requested by the customer within 3 days of delivery date. A valid RA number must be issued in order for a return to be accepted.
2. The item is returned to us within 14 days of order date.
All merchandise must be returned unworn, unwashed, with the price tags intact along with the original invoice/receipt. In order for shoes to be eligible for return, they must be unworn and in their original box. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Refunds are processed within 5 days after we receive the return merchandise and will be given in the original form of payment. You will receive a confirmation by email once your refunds is processed. Online orders may not be returned in store.
Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees. We do not accept and will not process international returns.
Return requests must be submitted within 14 days of the purchase date, and return shipments must arrive within 14 days of RMA creation for the package to be accepted. To request a return, please create an RMA (Return Merchandise Authorization) online by by emailing us at email@example.com.
Refunds will be issued within 3-5 business days in the original form of payment. A $10 shipping fee will be deducted from the refund.
PLEASE MAIL RETURNS TO:
382 Atlantic Ave.
Brooklyn, NY 11217
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at firstname.lastname@example.org to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.
The above policy is for purchases from our online store only. If you have questions on our in-store return policy, please call us at 718.858.4737 prior to making your purchase.
If you have any questions, please contact us at 718.858.4737 or via email at email@example.com.